Have any queries?

If you have any general queries:

[email protected]

If you're an existing Essentials customer:

There's a dedicated email address to use to raise queries and seek support. This has been communicated out to all customers.

You can write or send any parcels/returns on to us:

For standard communications:

Lytchett House
13 Freeland Park
Poole, Dorset
BH16 6FA
United Kingdom

For parcels/returns:

Unit 97440 Courier Point
13 Freeland Park
Poole, Dorset
BH16 6FH
United Kingdom

Sending parcels or return items

If you're sending parcels or returning items that was ordered either from eBay or our own marketplace, please ensure that the returns process has been started on either side, and that you clearly include any reference numbers associated with it. This will ensure that upon items reaching us, we'll know what orders and/or requests these belong to.

If you use WhatsApp or are on social media, we're there too.